Code of Conduct
The shared standards every local Patrol Member follows on shift and whenever representing The Patrol.
Available on request — email us for a copy
Policies & documents
How we operate, in writing.
These documents set the standards every Patrol Member works to. They cover safe conduct, accountability, privacy, safeguarding and when a concern must be handed to the appropriate service.
Safeguarding Policy
Recognising risk to adults, children and young people, supporting them appropriately, and reporting concerns to the right service.
Available on request — email us for a copy
Volunteer Declaration
The commitments every Patrol Member accepts digitally in The Patrol App before their first shift.
Available on request — email us for a copy
Community Guidelines
The standards for the members' community feed and for how we speak about the city we serve.
Available on request — email us for a copy
Privacy Notice
What personal data we hold on members and applicants, why we hold it, and how long we keep it.
Available on request — email us for a copy
Complaints Procedure
How to raise a concern about the patrol or a member, and what happens after you do.
Available on request — email us for a copy
Health & Safety
Risk assessment, training, shift briefings, group patrols and the point at which a team steps back or stands down.
Available on request — email us for a copy
Equality, Diversity & Inclusion
Our commitment to treating everyone we meet, and everyone who joins us, with equal respect.
Available on request — email us for a copy
Not police or security
Volunteers are members of the public with no special powers: no searches, detention or physical intervention. Anything urgent goes to 999.
One responsible framework
Every local team is trained against the same standards, so nobody is sent out unprepared or left to improvise.
Ask us anything
If something here isn't clear, message us. We would rather explain it than have you guess.
Need a copy of any document above, or want to raise a concern? Email hello@wearethepatrol.org and we'll send it over.